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Privacy & Data Use

Zenic Industries Privacy Policy

Last updated: March 16, 2026

We collect personal information when homeowners and property managers request roofing, siding, gutter, or insurance-claim support through our website forms, phone calls, and follow-up communication. This page explains what we collect, why we collect it, and how we use trusted systems to manage contact requests and follow-up communication.

1. Information We Collect

Information You Provide

  • Name, address, and contact details
  • Project details about roofing, siding, gutters, or storm damage
  • Photos, notes, and documents you submit for estimates or insurance help
  • Preferred scheduling windows and communication preferences

Information Collected Automatically

  • IP address, browser type, and device details
  • Pages viewed, session duration, and site interactions
  • Referral and ad campaign data used for marketing attribution
  • Cookie and analytics signals where enabled in your browser

2. How We Use Your Information

  • Provide inspections, quotes, scheduling, and project updates
  • Respond to requests for service, financing, and insurance-claim support
  • Send reminders and follow-ups by phone, text, and email
  • Improve site performance, customer experience, and campaign effectiveness
  • Maintain records needed for operational, legal, and warranty purposes

3. Contact and Follow-Up Communications

Form submissions and qualified inquiries are processed through our internal communication systems to manage lead stages, appointment reminders, and follow-up messages. This helps us respond quickly and provide consistent communication from first contact to project completion.

You can unsubscribe from promotional emails or texts at any time, and we limit access to lead data to authorized team members and service providers who need it to perform their roles.

4. SMS / Text Messaging Consent

SMS opt-in is optional and is not a condition of submitting our contact form, receiving an estimate, or purchasing services from Zenic Industries. When you provide your phone number on a Zenic Industries website form and voluntarily check the SMS consent box, you agree to receive text (SMS) messages from us at the number provided. Messages may include appointment confirmations and reminders, inspection scheduling, estimate updates, insurance claim follow-ups, and other communications related to your service request.

  • You must be at least 18 years of age to opt in to receive SMS messages. By providing your phone number and checking the SMS consent box, you represent that you are at least 18 years old.
  • Message frequency varies based on your request and project status.
  • Message and data rates may apply, depending on your mobile carrier plan.
  • Reply STOP to any message to unsubscribe at any time. Reply HELP for assistance.
  • Carriers are not liable for delayed or undelivered messages.
  • Consent to receive text messages is not required as a condition of any purchase. You may still contact us by phone or email at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors supporting our services (such as customer support, CRM, or messaging providers) is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Sharing and Security

  • We may share data with trusted platforms that support quoting, CRM, scheduling, and communications.
  • We do not sell personal data to third-party data brokers.
  • We use administrative and technical safeguards to protect personal information.
  • No online system is 100% secure, but we continuously work to reduce risk.

7. Your Rights and Choices

You may request to:

  • Access a copy of your personal data
  • Correct inaccurate information
  • Delete eligible data from active systems
  • Opt out of promotional text or email campaigns

To submit a privacy request, use our Contact page.

8. Retention, Children's Privacy, and Policy Updates

We retain data only as long as needed for customer service, project records, legal obligations, and reasonable business operations. Our services are not directed to children under 13. We may update this policy from time to time, and changes will be reflected by the "Last updated" date on this page.