1. Information We Collect
Information You Provide
- Name, address, and contact details
- Project details about roofing, siding, gutters, or storm damage
- Photos, notes, and documents you submit for estimates or insurance help
- Preferred scheduling windows and communication preferences
Information Collected Automatically
- IP address, browser type, and device details
- Pages viewed, session duration, and site interactions
- Referral and ad campaign data used for marketing attribution
- Cookie and analytics signals where enabled in your browser
2. How We Use Your Information
- Provide inspections, quotes, scheduling, and project updates
- Respond to requests for service, financing, and insurance-claim support
- Send reminders and follow-ups by phone, text, and email
- Improve site performance, customer experience, and campaign effectiveness
- Maintain records needed for operational, legal, and warranty purposes
3. Contact and Follow-Up Communications
Form submissions and qualified inquiries are processed through our internal communication systems to manage lead stages, appointment reminders, and follow-up messages. This helps us respond quickly and provide consistent communication from first contact to project completion.
You can unsubscribe from promotional emails or texts at any time, and we limit access to lead data to authorized team members and service providers who need it to perform their roles.
4. Cookies, Analytics, and Advertising
We use cookies and similar technologies to understand website activity and optimize advertising. You can manage cookie settings in your browser and review ad personalization controls here:
https://adssettings.google.com/
https://policies.google.com/privacy
5. Data Sharing and Security
- We may share data with trusted platforms that support quoting, CRM, scheduling, and communications.
- We do not sell personal data to third-party data brokers.
- We use administrative and technical safeguards to protect personal information.
- No online system is 100% secure, but we continuously work to reduce risk.
6. Your Rights and Choices
You may request to:
- Access a copy of your personal data
- Correct inaccurate information
- Delete eligible data from active systems
- Opt out of promotional text or email campaigns
To submit a privacy request, use our Contact page.
7. Retention, Children's Privacy, and Policy Updates
We retain data only as long as needed for customer service, project records, legal obligations, and reasonable business operations. Our services are not directed to children under 13. We may update this policy from time to time, and changes will be reflected by the "Last updated" date on this page.
